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Allsup CareersAllsup employees

Allsup looks for enthusiastic, innovative and self-motivated people to fill a variety of positions in our claims and customer service units and other departments.





Non-Attorney Hearing Representatives

Allsup Inc., a leading Social Security consulting firm, is seeking Non-Attorney Social Security Hearing Representatives to represent Social Security disability claimants at the hearings level of the claims process in the following locations:
North Carolina, Utah, South Carolina, Oklahoma, Pennsylvania, New Jersey, New York, Washington, Louisiana, New Mexico, Nevada, Vermont, Indiana, Arizona, Alaska, Hawaii

Allsup is a nationwide provider of Social Security disability, veterans disability appeal and Medicare services for individuals, employers and insurance carriers. Allsup professionals deliver specialized services supporting people with disabilities and seniors so they may lead lives that are as financially secure and as healthy as possible. Founded in 1984, the company is based in Belleville, Illinois, near St. Louis.

The representative prepares claimants for the hearing experience and attends oral hearings. The individual works out of their home and frequent travel is required.

The representative must have at least two years experience representing individuals before Social Security Administrative Law Judges or ODAR experience. Must have knowledge of the medical and vocational aspects of the Social Security disability determination process. Representatives eligible for direct pay strongly preferred.

Interested candidates should contact Mary Kirkpatrick at (800) 854-1418, x65524 or by email.

Allsup Inc
300 Allsup Place
Belleville, IL 62223
Fax: (618) 236-5767

Position

Associate Bilingual Customer Information Specialist

Position Description
The Associate Bilingual Customer Information Specialist provides administrative support at all levels of the Social Security process. Position involves heavy phone contact with both English and Spanish speaking claimants, SSA/OHA, and some contact with medical providers. Responsibilities also include producing status reports to insurance companies and claimants. Position also responsible for inputting data into the internal case management system. Other duties may include assisting other departments with completion of related disability forms.

Education/Experience
Bachelor's degree preferred. Minimum of two years of college, or one year of college with 6 months general office experience, or secretarial science certificate with 6 months general office experience. Excellent oral/telephone communication skills required. Ability to communicate (both verbally and in writing) in both English and Spanish required. Candidate must possess excellent organizational skills. Position requires a high level of initiative. Individual must also have solid working knowledge of Microsoft Office (Word and Excel).

Web Developer, Intermediate

Position Description
Under general direction, develops custom programs written in Web based languages. This individual can control and program while also directing and controlling the project and project time line. Designs, develops, troubleshoots, debugs, and implements software code such as ASP.net, C#, VB.net, j query, HTML, Java Script, and Telerik controls. This individual can work with graphic designers and other members of a project team to develop the site concepts, interface design, and architecture of the Website. Has a thorough knowledge of programming and server software operations. Can work closely with engineering, Web graphics designers, content managers and artisans to ensure Website is developed according to specifications. Incumbents usually have extensive experience in Web based languages and 2 to 4 years of related programming experience. Program in a Thin GUI interface. Understand and connect to a normalized SQL Structure. Detail and document user specifications. Follow detailed Systems procedures. Work with a team of developers and a Programmer Analyst to complete projects. Understand and program using Web Based software and tools.

Education/Experience
Requires a bachelor's degree in Computer Science and/or equivalent job experience and a thorough knowledge of .Net Programming Languages, SQL, Windows, Data Base Applications

Systems Engineer

Systems Engineer

Position Description
Supports the network infrastructure by installing, configuring and troubleshooting network equipment and systems, while maintaining the stability and security of the existing systems. High organizational, deadline, and detail orientation is required for both execution of tasks with minimal supervision and while continually providing knowledge transfers to other staff. Responsible for recognizing, researching, isolating, and resolving requests effectively and efficiently. The individual will be required to work with other lead personnel, internal and external, in the coordination, upgrading, and maintenance of the network infrastructure.

Education/Experience
Must have a minimum of two (2) to four (4) years of technical experience in applying the knowledge/skill requirements listed below in a similar systems environment; four year college degree preferred. Additionally the CISSP certification is preferred. Individual is preferred to have awareness of all aspects of information security and compliance including PCI, SOX, HITECH, and HIPAA requirements for information systems and industry best practices such as ISO17799 / 27001 and NIST. Technical knowledge in the following areas is required: Virtualization, SAN, Fibre Channel, Switching, Routing, Firewalls, IPS/IDS, TCP/IP, VoIP, Remote backup solutions, Clustering, Load balancing, Disaster Recovery, Data loss prevention solutions, and antivirus/malware prevention/removal solutions.

Demonstrated expertise in analyzing and troubleshooting is preferred and is to include the following:
Cisco UCC Enterprise Solutions
Centralized log management solutions
Microsoft Internet Information Services 6.x/7.x/8.x (IIS)
Microsoft Internet Security & Acceleration Server (ISA)/Forefront Security
Microsoft Active Directory
Microsoft Exchange Server 2007/2010
Microsoft Windows Operating Systems
Powershell and VB Scripting.

Systems Engineer, Intermediate

Position Description
Supports the network infrastructure by installing, configuring and troubleshooting network equipment and systems, while maintaining the stability and security of the existing systems. High organizational, deadline, and detail orientation is required for both execution of tasks with minimal supervision and while continually providing knowledge transfers to other staff. Responsible for recognizing, researching, isolating, and resolving requests effectively and efficiently. The individual will be required to work with other lead personnel, internal and external, in the coordination, upgrading, and maintenance of the network infrastructure.

Education/Experience
Must have a minimum of five (5) to seven (7) years of technical experience in applying the knowledge/skill requirements listed below in a similar systems environment; four year college degree preferred. Additionally the CISSP certification is preferred. Individual must have awareness of all aspects of information security and compliance including PCI, SOX, HITECH, and HIPAA requirements for information systems and industry best practices such as ISO17799 / 27001 and NIST. Technical knowledge in the following areas is required: Virtualization, SAN, Fibre Channel, Switching, Routing, Firewalls, IPS/IDS, TCP/IP, VoIP, Remote backup solutions, Clustering, Load balancing, Disaster Recovery, Data loss prevention solutions, and antivirus/malware prevention/removal solutions.

Demonstrated expertise in analyzing and troubleshooting is preferred and is to include the following:
Microsoft Internet Information Services 6.x/7.x/8.x (IIS)
Ektron Content Management Solution
F5 Load Balancing Solutions
Microsoft Internet Security & Acceleration Server (ISA)/Forefront Security
Microsoft Active Directory
Microsoft Exchange Server 2007/2010
Microsoft Windows Operating Systems
Powershell and VB Scripting.

Systems Engineer, Senior

Position Description
Supports the network infrastructure by installing, configuring and troubleshooting network equipment and systems, while maintaining the stability and security of the existing systems. High organizational, deadline, and detail orientation is required for both execution of tasks with minimal supervision and while continually providing knowledge transfers to other staff. Responsible for recognizing, researching, isolating, and resolving requests effectively and efficiently. The individual will be required to work with other lead personnel, internal and external, in the coordination, upgrading, and maintenance of the network infrastructure

Education/Experience
Must have a minimum of eight (8) to ten (10) years of technical experience in applying the knowledge/skill requirements listed below in a similar systems environment; four year college degree preferred. Additionally the CISSP certification is required. Individual must have awareness of all aspects of information security and compliance including PCI, SOX, HITECH, and HIPAA requirements for information systems and industry best practices such as ISO17799 / 27001 and NIST. Technical knowledge in the following areas is required: Virtualization, SAN, Fibre Channel, Switching, Routing, Firewalls, IPS/IDS, TCP/IP, VoIP, Remote backup solutions, Clustering, Load balancing, Disaster Recovery, Data loss prevention solutions, and antivirus/malware prevention/removal solutions.

Demonstrated expertise in analyzing and troubleshooting is preferred and is to include the following:
Microsoft Internet Information Services 6.x/7.x/8.x (IIS)
Ektron Content Management Solution
F5 Load Balancing Solutions
Microsoft Internet Security & Acceleration Server (ISA)/Forefront Security
Microsoft Active Directory
Microsoft Exchange Server 2007/2010
Microsoft Windows Operating Systems
Powershell and VB Scripting.

Systems Support Specialist

Position Description
Provide assistance to Allsup Employees in resolving requests through diagnosis and/or discussion of the particular request. High organizational, deadline, and detail orientation is required for both execution of tasks with supervision and continually providing knowledge transfers to other staff. Responsible for recognizing, researching, isolating, and resolving requests effectively and efficiently. The individual will be required to work with other lead personnel, internal and external, in the coordination, upgrading, and maintenance of the network infrastructure. Responsible for drafting, updating, and revising Key Processes and can only be listed as a secondary on these documents.

Education/Experience
Must have a minimum of two (2) to four (4) years of technical experience in applying the knowledge/skill requirements listed below in a similar systems environment; Associates Degree preferred in Computer Science and/or Information Systems Technical knowledge in the following areas is required: Secure Build or imaging of computing devices utilizing third party imaging software and system preparation tool (sysprep.exe), Virtualization, TCP/IP, and antivirus/malware prevention/removal solutions. Demonstrated knowledge in analyzing and troubleshooting is preferred and is to include the following: Microsoft Active Directory Microsoft Exchange Server 2007/2010 Microsoft Windows Operating Systems Powershell and VB Scripting

Assoc Cust Information Specialist

Position Description
Serves as the primary point of contact for incoming calls for claimants pending at all levels of the Social Security Disability process. Position involves heavy data entry and claimant education, with the objective of solving problems without escalation.

Answers incoming claimant calls, according to productivity and quality standards. Strives to return all voice mail messages within call center expectations.
Accesses claimant's record on the system (past notes, completed fields, actions); interprets, gathers, and conveys information to the caller (claimant, Social Security Administration, Disability Determination Service, Office of Disability Adjudication & Review).
Responds to claimant questions with courtesy, empathy, and professionalism. Demonstrates tact and diplomacy in handling problem solving situations with claimants, Office of Disability Adjudication & Review, Social Security Administration, and employees.
Performs vital data entry in case management system. Accurately and thoroughly document talk notes of all conversations and actions.
Demonstrates technical knowledge and application with respect to all 5 levels of Social Security disability process. Must have thorough knowledge of functions of all Allsup departments. Provides claimant insight to the process and program requirements.
Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.
Schedules interviews for Claims Representatives using Microsoft Outlook Calendar.
Obtains information regarding other services/programs that might be helpful to the claimant such as prescription assistance, state funded programs (welfare) and other local resources.

Education/Experience
Bachelor's degree preferred, or associate's degree with 6 months customer service experience or appropriate Allsup experience.

Associate Internal Sales Specialist

Position Description
Screens all individual incoming calls, new referrals, and early retiree questionnaires in a timely manner to determine if the claimant is eligible for Allsup Inc.'s Social Security Disability representational services. Educates the claimants as to the advantages of using Allsup Inc.'s representational services. Identifies and generates customer referrals for Consumer services. Create an awareness of the referral program with our claimants. Position will also generate leads for Allsup Medicare Advisor and Allsup Veterans Appeal Service.

Generate referrals and the presence of Consumer referrals through inbound and outbound call activity for the Connections Count program and Allsup Veterans Appeal service.

Answers and screens all consumer business (incoming and outgoing) calls, new referrals, and early retiree questionnaires in order to identify a viable Social Security Disability claim.

Performs data entry into the system based on the claimant's responses to the questionnaire.

Educates claimants on the financial advantages of Social Security Disability and the advantages of utilizing Allsup's services, using company brochures and marketing materials when appropriate.

Determines if claimants are eligible for Social Security Disability based on medical criteria, work history, restrictions, and earnings data.

Maintains technical knowledge of Social Security Disability requirements, the disability application process, SSI, Workers' Compensation, and medical/vocational issues.

Discusses fees and services in a tactful and professional manner.

Demonstrates tact, diplomacy, and a positive professional attitude when handling problem situations.

Maintains control of claimant conversations to focus on resolving their concerns and achieving a high level of claimant satisfaction.

Performs data entry in case management system.

Accurately and thoroughly documents talk notes of all conversations and actions.

Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.

Meet and support monthly, quarterly and annual referral goals o Individual and Team

Access claimant's record on the system (past notes, completed fields, actions); interpret, gather and convey information to the caller.

Provide status and general information to claimants related to their claims. Set tasks appropriately

Education/Experience
Bachelor's degree preferred, or associate's degree with 6 months customer service experience or appropriate Allsup experience.

Associate Claims Assistant Levels 1 & 2

Position Description
Provides administrative and clerical support to the claimant representatives. Highly organizational, deadline and detail orientation required. Accuracy required to process SSA forms. Responsible for a wide range of job duties from talking with customers on the telephone to copying, typing/keyboarding, and filing. Performs vital data entry into the Case Management system as cases progresses through the disability process. Documents thoroughly and accurately the Notes database with any information related to the claim. When necessary, sets the appropriate next action step for the disability claim. Submits the disability forms to be forwarded to the claimants, Social Security, and Disability Determination Services. Prepares and selects the correct letters to be forwarded with these forms. Reviews the disability forms for any discrepancies, unanswered questions, and incomplete information. Ensures our claimant's disability file is well documented with the necessary copies of forms, letters, etc. Sorts and processes the incoming mail for each claimant's file. Makes any calls to claimants, Social Security, and the Disability Determination Services to clarify any outstanding questions pertaining to the mail. Prepares all outgoing packages for mailing and select the correct mailing method for all these packages. Adheres to all deadlines on the disability claims (especially the 60oday appeal deadlines). Completes timely calls to claimants for all outstanding disability forms. These should be made with empathy, courtesy, and professionalism. These calls should be documented thoroughly in Notes and the next action set timely. Completes detailed status calls to Social Security and Disability Determinations Services offices pertaining to disability claims while adhering to established guidelines. Follows up for any additional information (i.e. medical records, forms, etc.) needed for processing the disability claim. These calls should be documented thoroughly in Notes database and the next action set timely. Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.

Education/Experience
Bachelor's degree preferred, or associate's degree with 6 months general office experience or appropriate Allsup experience.

________________________________________

Allsup Employment Benefits

Along with opportunities for growth and advancement, Allsup offers the following benefits:

  • Competitive salary
  • Medical, dental, vision, life, and short- and long-term
    disability insurance
  • 401(k) plan with matching employer contributions
  • Paid time off (PTO) 
  • 9 paid holidays
  • Tuition assistance
  • Flexible work schedules

________________________________________

If you are interested in joining the Allsup team,
please send a resume and salary requirements to:

Allsup Inc.
Attn: Human Resources
300 Allsup Place
Belleville, IL 62223

Complete the employment application as a PDF (which you can then print)
For optimum viewing results, please open the file using Internet Explorer.

Click here to email
Fax: (618) 236-5767

Allsup Inc. is an Equal Opportunity Employer.

 

Please contact Lesley in HR at (800) 854-1418 if you experience any technical issues.