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SSDI Evaluation

Allsup CareersAllsup employees

Allsup looks for enthusiastic, innovative and self-motivated people to fill a variety of positions in our claims and customer service units and other departments.





Non-Attorney Hearing Representatives

Allsup Inc., a leading Social Security consulting firm, is seeking Non-Attorney Social Security Hearing Representatives to represent Social Security disability claimants at the hearings level of the claims process in the following locations: Oklahoma, Alaska, Hawaii and Idaho.

Allsup is a nationwide provider of Social Security disability, veterans disability appeal and Medicare services for individuals, employers and insurance carriers. Allsup professionals deliver specialized services supporting people with disabilities and seniors so they may lead lives that are as financially secure and as healthy as possible. Founded in 1984, the company is based in Belleville, Illinois, near St. Louis.

The representative prepares claimants for the hearing experience and attends oral hearings. The individual works out of their home and frequent travel is required.

The representative must have at least two years experience representing individuals before Social Security Administrative Law Judges or ODAR experience. Must have knowledge of the medical and vocational aspects of the Social Security disability determination process. Representatives eligible for direct pay strongly preferred.

 

Interested candidates should contact Mary Kirkpatrick at 800-854-1418, x65524 or by email.

Allsup Inc
300 Allsup Place
Belleville, IL 62223
Fax: (618) 236-5767

Position

Associate Bilingual Customer Information Specialist

Position Description
The Associate Bilingual Customer Information Specialist provides administrative support at all levels of the Social Security process. Position involves heavy phone contact with both English and Spanish speaking claimants, SSA/OHA, and some contact with medical providers. Responsibilities also include producing status reports to insurance companies and claimants. Position also responsible for inputting data into the internal case management system. Other duties may include assisting other departments with completion of related disability forms.

Education/Experience
Bachelor's degree preferred. Minimum of two years of college, or one year of college with 6 months general office experience, or secretarial science certificate with 6 months general office experience. Excellent oral/telephone communication skills required. Ability to communicate (both verbally and in writing) in both English and Spanish required. Candidate must possess excellent organizational skills. Position requires a high level of initiative. Individual must also have solid working knowledge of Microsoft Office (Word and Excel).

Web Developer, Intermediate

Position Description
Under general direction, develops custom programs written in Web based languages. This individual can control and program while also directing and controlling the project and project time line. Designs, develops, troubleshoots, debugs, and implements software code such as ASP.net, C#, VB.net, j query, HTML, Java Script, and Telerik controls. This individual can work with graphic designers and other members of a project team to develop the site concepts, interface design, and architecture of the Website. Has a thorough knowledge of programming and server software operations. Can work closely with engineering, Web graphics designers, content managers and artisans to ensure Website is developed according to specifications. Incumbents usually have extensive experience in Web based languages and 2 to 4 years of related programming experience. Program in a Thin GUI interface. Understand and connect to a normalized SQL Structure. Detail and document user specifications. Follow detailed Systems procedures. Work with a team of developers and a Programmer Analyst to complete projects. Understand and program using Web Based software and tools.

Education/Experience
Requires a bachelor's degree in Computer Science and/or equivalent job experience and a thorough knowledge of .Net Programming Languages, SQL, Windows, Data Base Applications

Associate Customer Support Specialist - Disability

Position Description
This position is the starting point for Allsup's Social Security disability representation service. Receives incoming calls and conducts outgoing calls to claimants recently referred from their LTD carrier to Allsup for SSDI representation. Educates new customers about Allsup and the disability application process, addresses all initial claimant issues, and solicits the authorization forms necessary for Allsup to begin services.

Receives incoming calls and conducts outgoing calls to claimants recently referred from their LTD carrier to Allsup for SSDI representation.
Reviews all cases to determine eligibility for a SSDI claim. Educates claimants on the financial advantages of SSDI and the advantages of using Allsup's services.
Answers claimant's questions regarding SSDI and its impact on other factors (i.e. dependents, long term disability, workers' compensation). Addresses all concerns and convinces claimants to return signed authorization forms necessary for the acceptance of Allsup's service.
Obtains accurate and thorough information from each claimant in preparation for assignment to a Claims Representative. Performs vital data entry in case management system. Accurately and thoroughly documents talk notes of all conversations and activity.
Conducts conference calls with SSA when necessary to obtain detailed claim status.
Closes cases for the appropriate code when necessary.
Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.

Education/Experience
Bachelor's degree preferred, or associate's degree with 6 months customer service office experience or appropriate Allsup experience.

Assoc Onsite Soc Sec Coordinator, Calabasas, CA

Position Description
The Associate Social Security Coordinator is required to be knowledgeable in all aspects of Allsup Inc.’s Social Security Representation service, Overpayment Reimbursement Service and a long-term disability client's disability process. Responsibilities include reviewing claims for SSDI potential, performing all the administrative assistant duties (such as data entry, printing information, researching information and other miscellaneous administrative duties), providing direct support for the client, developing business relationships with Disability Claims Managers and serving as their primary onsite Allsup contact. The Associate Social Security Coordinator must be a competent liaison between the client and Allsup Inc. while monitoring the client's SSDI offset process, reimbursement of overpayments and return to work processes relating to SSDI. The Associate Social Security Coordinator, in conjunction with the Allsup Account Manager and Allsup Social Security Coordinator, is responsible for resolving all customer service issues relating to the client and its’ claimants. The Associate Social Security Coordinator will provide assistance and support to Allsup personnel in developing claims for SSDI representation. The Associate Social Security Coordinator has the ability to work independently. The Associate Social Security Coordinator will exercise initiative and good judgment.

Education/Experience
Disability claims experience with Allsup Inc., DDS, SSA or the LTD division of an insurance carrier. Bachelor’s degree or equivalent experience required. Knowledge of the Social Security disability process is recommended. Excellent written, verbal and human relations skills. Strong computer skills with working knowledge of Microsoft Word and Excel required.

CA 3&4 Support Assistant

Position Description
This position provides support at all levels of the Social Security process. Position involves heavy phone contact with claimants, SSA/ODAR, and some contact with medical providers. Produces status reports to insurance companies and claimants. Inputs data into the case system and provides support within claims 3 & 4 and other departments as needed.

Education/Experience
Associate's degree preferred.

Associate Claims Assistant Levels 1 & 2

Position Description
Provides administrative and clerical support to the claimant representatives. Highly organizational, deadline and detail orientation required. Accuracy required to process SSA forms. Responsible for a wide range of job duties from talking with customers on the telephone to copying, typing/keyboarding, and filing. Performs vital data entry into the Case Management system as cases progresses through the disability process. Documents thoroughly and accurately the Notes database with any information related to the claim. When necessary, sets the appropriate next action step for the disability claim. Submits the disability forms to be forwarded to the claimants, Social Security, and Disability Determination Services. Prepares and selects the correct letters to be forwarded with these forms. Reviews the disability forms for any discrepancies, unanswered questions, and incomplete information. Ensures our claimant's disability file is well documented with the necessary copies of forms, letters, etc. Sorts and processes the incoming mail for each claimant's file. Makes any calls to claimants, Social Security, and the Disability Determination Services to clarify any outstanding questions pertaining to the mail. Prepares all outgoing packages for mailing and select the correct mailing method for all these packages. Adheres to all deadlines on the disability claims (especially the 60oday appeal deadlines). Completes timely calls to claimants for all outstanding disability forms. These should be made with empathy, courtesy, and professionalism. These calls should be documented thoroughly in Notes and the next action set timely. Completes detailed status calls to Social Security and Disability Determinations Services offices pertaining to disability claims while adhering to established guidelines. Follows up for any additional information (i.e. medical records, forms, etc.) needed for processing the disability claim. These calls should be documented thoroughly in Notes database and the next action set timely. Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.

Education/Experience
Bachelor's degree preferred, or associate's degree with 6 months general office experience or appropriate Allsup experience.

Associate Connections Count Specialist

Position Description
Primary role of the Associate Connections Count Specialist is to identify and generate customer referrals for Consumer services, as well as, create an awareness of the program with our claimants. Specialist will educate claimants regarding information related to the Social Security Disability process, their case, and the advantages of using Allsup Inc.'s representational services. Position will also generate referrals/leads for the Disability Life Planning Service® and Allsup Medicare Advisor® and Allsup Veterans Disability Appeal Service(SM).

Generate referrals and the presence of Consumer referrals through outbound and inbound call activity for the Connections Count program.
Generate referrals and the presence of Consumer referrals through outbound and inbound call activity for the Allsup Veterans Disability Appeal Service(SM).
Generate referrals for DLPS and AMA by assessing claimant need; Obtains information regarding other services/programs that might be helpful to the claimant such as prescription assistance, state funded programs (welfare) and other local resources.
Meet and support monthly, quarterly and annual referral goals - Individual and Team.
Access claimant's record on the system (past notes, completed fields, actions); interpret, gather, and convey information to the caller. Provide status/general information to claimants related to their claims and set tasks as appropriate
Maintain technical knowledge of Social Security Disability requirements, the disability application process, SSI, Workers' Compensation, Medicare and medical/vocational issues.
Perform data entry in case management and referral systems. Accurately and thoroughly document talk notes of all conversations and actions.
Demonstrate tact, diplomacy, and a positive professional attitude when handling problem situations.
Maintain control of claimants' conversations to focus on resolving their concerns and achieving a high level of claimant satisfaction.
Demonstrate self confidence in initiating contact via telephone and email.
Maintain strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures and other confidential Allsup information.

Education/Experience
Bachelor's degree preferred, or associate's degree with 6 months customer service, Disability Evaluation Center experience or other appropriate Allsup experience.

Life Services Center Specialist

Position Description
As the Life Services Center (LSC) Specialist, you will be expected to participate in the delivery of the free and paid Allsup Medicare Advisor® services, other insurance assistance such as Marketplace Exchange and Medicaid assistance, Disability Life Planning Service® and any future product offerings to customers.

Screen SSDI customers and seniors for insurance eligibility and determine which product would benefit their current need/situation.
Educate customer on features of the services and sell fee based products. Upsell as appropriate. Provide a high level of customer service while delivering product/sale.
Develop expertise of Healthcare insurance options, basic enrollment processes and new Allsup product offerings.

Education/Experience

Bachelor's degree with 1 year customer service experience or appropriate Allsup experience. Excellent written and oral communication skills required. Experience with Medicare, Medicare plan selection and healthcare enrollment options/processes are preferred.

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Allsup Employment Benefits

Along with opportunities for growth and advancement, Allsup offers the following benefits:

  • Competitive salary
  • Medical, dental, vision, life, and short- and long-term
    disability insurance
  • 401(k) plan with matching employer contributions
  • Paid time off (PTO) 
  • 9 paid holidays
  • Tuition assistance
  • Flexible work schedules

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If you are interested in joining the Allsup team,
please send a resume and salary requirements to:

Allsup Inc.
Attn: Human Resources
300 Allsup Place
Belleville, IL 62223

Complete the employment application as a PDF (which you can then print)
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Click here to email
Fax: (618) 236-5767

Allsup Inc. is an Equal Opportunity Employer.

 

Please contact Lesley in HR at (800) 854-1418 if you experience any technical issues.