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SSDI Evaluation

Allsup CareersAllsup employees

Allsup looks for enthusiastic, innovative and self-motivated people to fill a variety of positions in our claims and customer service units and other departments.





Non-Attorney Hearing Representatives

Allsup Inc., a leading Social Security consulting firm, is seeking Non-Attorney Social Security Hearing Representatives to represent Social Security disability claimants at the hearings level of the claims process in the following locations:
North Carolina, Utah, South Carolina, Oklahoma, Pennsylvania, New Jersey, New York, Washington, Louisiana, New Mexico, Nevada, Vermont, Indiana, Arizona, Alaska, Hawaii

Allsup is a nationwide provider of Social Security disability, veterans disability appeal and Medicare services for individuals, employers and insurance carriers. Allsup professionals deliver specialized services supporting people with disabilities and seniors so they may lead lives that are as financially secure and as healthy as possible. Founded in 1984, the company is based in Belleville, Illinois, near St. Louis.

The representative prepares claimants for the hearing experience and attends oral hearings. The individual works out of their home and frequent travel is required.

The representative must have at least two years experience representing individuals before Social Security Administrative Law Judges or ODAR experience. Must have knowledge of the medical and vocational aspects of the Social Security disability determination process. Representatives eligible for direct pay strongly preferred.

Interested candidates should contact Mary Kirkpatrick at (800) 854-1418, x65524 or by email.

Allsup Inc
300 Allsup Place
Belleville, IL 62223
Fax: (618) 236-5767

Position

Associate Bilingual Customer Information Specialist

Position Description
The Associate Bilingual Customer Information Specialist provides administrative support at all levels of the Social Security process. Position involves heavy phone contact with both English and Spanish speaking claimants, SSA/OHA, and some contact with medical providers. Responsibilities also include producing status reports to insurance companies and claimants. Position also responsible for inputting data into the internal case management system. Other duties may include assisting other departments with completion of related disability forms.

Education/Experience
Bachelor's degree preferred. Minimum of two years of college, or one year of college with 6 months general office experience, or secretarial science certificate with 6 months general office experience. Excellent oral/telephone communication skills required. Ability to communicate (both verbally and in writing) in both English and Spanish required. Candidate must possess excellent organizational skills. Position requires a high level of initiative. Individual must also have solid working knowledge of Microsoft Office (Word and Excel).

Web Developer, Intermediate

Position Description
Under general direction, develops custom programs written in Web based languages. This individual can control and program while also directing and controlling the project and project time line. Designs, develops, troubleshoots, debugs, and implements software code such as ASP.net, C#, VB.net, j query, HTML, Java Script, and Telerik controls. This individual can work with graphic designers and other members of a project team to develop the site concepts, interface design, and architecture of the Website. Has a thorough knowledge of programming and server software operations. Can work closely with engineering, Web graphics designers, content managers and artisans to ensure Website is developed according to specifications. Incumbents usually have extensive experience in Web based languages and 2 to 4 years of related programming experience. Program in a Thin GUI interface. Understand and connect to a normalized SQL Structure. Detail and document user specifications. Follow detailed Systems procedures. Work with a team of developers and a Programmer Analyst to complete projects. Understand and program using Web Based software and tools.

Education/Experience
Requires a bachelor's degree in Computer Science and/or equivalent job experience and a thorough knowledge of .Net Programming Languages, SQL, Windows, Data Base Applications

Associate Customer Support Specialist - Disability

Position Description
This position is the starting point for Allsup's Social Security disability representation service. Receives incoming calls and conducts outgoing calls to claimants recently referred from their LTD carrier to Allsup for SSDI representation. Educates new customers about Allsup and the disability application process, addresses all initial claimant issues, and solicits the authorization forms necessary for Allsup to begin services.

Receives incoming calls and conducts outgoing calls to claimants recently referred from their LTD carrier to Allsup for SSDI representation.
Reviews all cases to determine eligibility for a SSDI claim. Educates claimants on the financial advantages of SSDI and the advantages of using Allsup's services.
Answers claimant's questions regarding SSDI and its impact on other factors (i.e. dependents, longoterm disability, workers' compensation). Addresses all concerns and convinces claimants to return signed authorization forms necessary for the acceptance of Allsup's service.
Obtains accurate and thorough information from each claimant in preparation for assignment to a Claims Representative. Performs vital data entry in case management system. Accurately and thoroughly documents talk notes of all conversations and activity.
Conducts conference calls with SSA when necessary to obtain detailed claim status.
Closes cases for the appropriate code when necessary.
Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.

Education/Experience
Bachelor's degree preferred, or associate's degree with 6 months customer service office experience or appropriate Allsup experience.

Systems Engineer

Systems Engineer

Position Description
Supports the network infrastructure by installing, configuring and troubleshooting network equipment and systems, while maintaining the stability and security of the existing systems. High organizational, deadline, and detail orientation is required for both execution of tasks with minimal supervision and while continually providing knowledge transfers to other staff. Responsible for recognizing, researching, isolating, and resolving requests effectively and efficiently. The individual will be required to work with other lead personnel, internal and external, in the coordination, upgrading, and maintenance of the network infrastructure.

Education/Experience
Must have a minimum of two (2) to four (4) years of technical experience in applying the knowledge/skill requirements listed below in a similar systems environment; four year college degree preferred. Additionally the CISSP certification is preferred. Individual is preferred to have awareness of all aspects of information security and compliance including PCI, SOX, HITECH, and HIPAA requirements for information systems and industry best practices such as ISO17799 / 27001 and NIST. Technical knowledge in the following areas is required: Virtualization, SAN, Fibre Channel, Switching, Routing, Firewalls, IPS/IDS, TCP/IP, VoIP, Remote backup solutions, Clustering, Load balancing, Disaster Recovery, Data loss prevention solutions, and antivirus/malware prevention/removal solutions.

Demonstrated expertise in analyzing and troubleshooting is preferred and is to include the following:
Cisco UCC Enterprise Solutions
Centralized log management solutions
Microsoft Internet Information Services 6.x/7.x/8.x (IIS)
Microsoft Internet Security & Acceleration Server (ISA)/Forefront Security
Microsoft Active Directory
Microsoft Exchange Server 2007/2010
Microsoft Windows Operating Systems
Powershell and VB Scripting.

Systems Engineer, Intermediate

Position Description
Supports the network infrastructure by installing, configuring and troubleshooting network equipment and systems, while maintaining the stability and security of the existing systems. High organizational, deadline, and detail orientation is required for both execution of tasks with minimal supervision and while continually providing knowledge transfers to other staff. Responsible for recognizing, researching, isolating, and resolving requests effectively and efficiently. The individual will be required to work with other lead personnel, internal and external, in the coordination, upgrading, and maintenance of the network infrastructure.

Education/Experience
Must have a minimum of five (5) to seven (7) years of technical experience in applying the knowledge/skill requirements listed below in a similar systems environment; four year college degree preferred. Additionally the CISSP certification is preferred. Individual must have awareness of all aspects of information security and compliance including PCI, SOX, HITECH, and HIPAA requirements for information systems and industry best practices such as ISO17799 / 27001 and NIST. Technical knowledge in the following areas is required: Virtualization, SAN, Fibre Channel, Switching, Routing, Firewalls, IPS/IDS, TCP/IP, VoIP, Remote backup solutions, Clustering, Load balancing, Disaster Recovery, Data loss prevention solutions, and antivirus/malware prevention/removal solutions.

Demonstrated expertise in analyzing and troubleshooting is preferred and is to include the following:
Microsoft Internet Information Services 6.x/7.x/8.x (IIS)
Ektron Content Management Solution
F5 Load Balancing Solutions
Microsoft Internet Security & Acceleration Server (ISA)/Forefront Security
Microsoft Active Directory
Microsoft Exchange Server 2007/2010
Microsoft Windows Operating Systems
Powershell and VB Scripting.

Systems Engineer, Senior

Position Description
Supports the network infrastructure by installing, configuring and troubleshooting network equipment and systems, while maintaining the stability and security of the existing systems. High organizational, deadline, and detail orientation is required for both execution of tasks with minimal supervision and while continually providing knowledge transfers to other staff. Responsible for recognizing, researching, isolating, and resolving requests effectively and efficiently. The individual will be required to work with other lead personnel, internal and external, in the coordination, upgrading, and maintenance of the network infrastructure

Education/Experience
Must have a minimum of eight (8) to ten (10) years of technical experience in applying the knowledge/skill requirements listed below in a similar systems environment; four year college degree preferred. Additionally the CISSP certification is required. Individual must have awareness of all aspects of information security and compliance including PCI, SOX, HITECH, and HIPAA requirements for information systems and industry best practices such as ISO17799 / 27001 and NIST. Technical knowledge in the following areas is required: Virtualization, SAN, Fibre Channel, Switching, Routing, Firewalls, IPS/IDS, TCP/IP, VoIP, Remote backup solutions, Clustering, Load balancing, Disaster Recovery, Data loss prevention solutions, and antivirus/malware prevention/removal solutions.

Demonstrated expertise in analyzing and troubleshooting is preferred and is to include the following:
Microsoft Internet Information Services 6.x/7.x/8.x (IIS)
Ektron Content Management Solution
F5 Load Balancing Solutions
Microsoft Internet Security & Acceleration Server (ISA)/Forefront Security
Microsoft Active Directory
Microsoft Exchange Server 2007/2010
Microsoft Windows Operating Systems
Powershell and VB Scripting.

Systems Support Specialist

Position Description
Provide assistance to Allsup Employees in resolving requests through diagnosis and/or discussion of the particular request. High organizational, deadline, and detail orientation is required for both execution of tasks with supervision and continually providing knowledge transfers to other staff. Responsible for recognizing, researching, isolating, and resolving requests effectively and efficiently. The individual will be required to work with other lead personnel, internal and external, in the coordination, upgrading, and maintenance of the network infrastructure. Responsible for drafting, updating, and revising Key Processes and can only be listed as a secondary on these documents.

Education/Experience
Must have a minimum of two (2) to four (4) years of technical experience in applying the knowledge/skill requirements listed below in a similar systems environment; Associates Degree preferred in Computer Science and/or Information Systems Technical knowledge in the following areas is required: Secure Build or imaging of computing devices utilizing third party imaging software and system preparation tool (sysprep.exe), Virtualization, TCP/IP, and antivirus/malware prevention/removal solutions. Demonstrated knowledge in analyzing and troubleshooting is preferred and is to include the following: Microsoft Active Directory Microsoft Exchange Server 2007/2010 Microsoft Windows Operating Systems Powershell and VB Scripting

Associate Claims Assistant Levels 1 & 2

Position Description
Provides administrative and clerical support to the claimant representatives. Highly organizational, deadline and detail orientation required. Accuracy required to process SSA forms. Responsible for a wide range of job duties from talking with customers on the telephone to copying, typing/keyboarding, and filing. Performs vital data entry into the Case Management system as cases progresses through the disability process. Documents thoroughly and accurately the Notes database with any information related to the claim. When necessary, sets the appropriate next action step for the disability claim. Submits the disability forms to be forwarded to the claimants, Social Security, and Disability Determination Services. Prepares and selects the correct letters to be forwarded with these forms. Reviews the disability forms for any discrepancies, unanswered questions, and incomplete information. Ensures our claimant's disability file is well documented with the necessary copies of forms, letters, etc. Sorts and processes the incoming mail for each claimant's file. Makes any calls to claimants, Social Security, and the Disability Determination Services to clarify any outstanding questions pertaining to the mail. Prepares all outgoing packages for mailing and select the correct mailing method for all these packages. Adheres to all deadlines on the disability claims (especially the 60oday appeal deadlines). Completes timely calls to claimants for all outstanding disability forms. These should be made with empathy, courtesy, and professionalism. These calls should be documented thoroughly in Notes and the next action set timely. Completes detailed status calls to Social Security and Disability Determinations Services offices pertaining to disability claims while adhering to established guidelines. Follows up for any additional information (i.e. medical records, forms, etc.) needed for processing the disability claim. These calls should be documented thoroughly in Notes database and the next action set timely. Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.

Education/Experience
Bachelor's degree preferred, or associate's degree with 6 months general office experience or appropriate Allsup experience.

Associate AMA Specialist

Position Description
The Associate AMA Specialist performs Medicare plan option research and analysis for the Allsup Medicare Advisor service. The Associate AMA Specialist provides AMA customers with the guidance they need to understand and choose the best, most affordable Medicare plan based on their individual healthcare needs and preferences. Based on a customer's situation the Associate AMA Specialist will examine available Medicare options, analyze them relative to the customer and create a written report. The specialist will also walk the customer through the report to ensure they understand their options.

Possess strong communication skills: conduct telephone interviews, make calls to doctor's offices and health plans as appropriate.
Develop understanding of Medicare, the different Medicare coverage options and benefits compared to traditional Medicare.
Learn to navigate through the AMA interface and medicare.gov.
Learn to build a case file and the steps in building a completed report.
Gain understanding of Medicare coordination and Medicare enrollment deadlines.
Must possess objective thinking skills and be able to apply basic logic and reasoning skills.
Assist the client in enrolling in the Medicare plan of their choice.
Project a calm, confident and empathetic demeanor, especially when assisting high need clients.
Maintain strict confidentiality of claimant information, procedural manuals, client / prospect lists, information on new business ventures, and other confidential Allsup information.

Education/Experience
Medicare experience is preferred.
Bachelor's degree preferred, or Associate's degree with 6 months customer service experience.

AMA Operations Manager

Position Description
Oversee the daily operations and delivery of the Allsup Medicare Advisor and the Allsup Medicare Advisor Enrollment Service. Must possess a strong understanding of Medicare and plans. Manage the delivery of the AMA products effectively and efficiently, as well as the performance of AMA team members.

Train current and new AMA team members. Responsible for maintaining the AMA training manual.
Act as a mentor and leader to AMA associates.

Provide feedback to the Product Manager on issues within the department.
Establish and maintain uniform standards of practice within the team. Measure monthly department performance through call monitoring, file audits and report the results to the Product Manager.

Contribute to the ongoing enhancement and launch of AMA services in support of the Product Manager. Ensure smooth transition from development and testing of new products and features to operational implementation.

Maximize process efficiencies, assisting with updating AMA report content and developing tasking. Assist with planning and implementation of high volume processing (AEP, Commercial Contracts).

Serve as the go to person for team members regarding difficult questions, complicated circumstances and escalated calls. Monitor product delivery and customer satisfaction of AMA.

Work with Systems to develop and test new operations applications and enhance current applications. Act as the gooto person for AMA operation systems related issues.

Work with LSC management to ensure customers move efficiently from sales to operations, and assist as necessary with commercial business accounts.

Work with ASI management to facilitate ASI eligible enrollments.

Represent Allsup before customer and industry groups and news media as a topic expert.

Education/Experience
Bachelor's degree with 5 years managerial experience and knowledge of operation centers. In depth knowledge of Medicare program and options required. A minimum of 12 months Medicare plan selection experience preferred. Excellent organizational abilities, multitasking skills, and professional oral/telephone communication skills needed. Excellent written and oral communication skills.

Manager, Systems Support

Position Description
Provides assistance to the VP of Systems Information in managing personnel for the prompt completion of daily system support functions. Completes special projects. Directs the project team including the assignment of individual responsibilities, tasks, and technical functions. Follows overall project requirements and ensures all tasks are completed within established timeframes.

Oversees the help desk in providing a high level of support to both local and remote users, ensuring prompt and courteous assistance to all internal customers. Responsible for recognizing, researching, isolating, and resolving requests effectively and efficiently.
Fosters good communications within the department to ensure strong teamwork and efficiency. Conducts regular meetings with the staff for information exchange.
Establishes processes and controls within the department to promote excellent work quality and achieve department, company, and customer service goals.
Responsible for people management which includes staffing, coaching, development, performance evaluations, and recognition of employees.
Maintains strong communications amongst the Allsup management team, and alerting them to any potential concerns.
Helps in coordinating moves among departments, ensuring the moves are efficient and downtime is minimal.
Provides assistance on all technical and non technical training initiatives when requested.
Verifies all daily operations logs are complete and the risk assessments are defined.
Works with other members of Systems department to ensure storage, backup, equipment and software needs are being met. Identifies antivirus/malware prevention and removal solutions.
Verifies that all actions and processes are thoroughly documented, according to department procedures.
Confirms secure builds are consistently used and regular audits are conducted.
Provides assistance in quoting, receiving, documenting, and renewing of all IT asset information (software/hardware/OS/warranty related licensing).
Responsible for regular reports related to the operation/performance of the department

Education/Experience
Bachelors Degree or equivalent work experience in Computer Science or Information Systems

Requires experience with Microsoft PC operating systems and Office Products. Requires strong written and oral communication skills and excellent organizational and multitasking skills. Previous Help Desk Experience is preferred.

Support Services Assistant - Mailroom

Position Description
Receives incoming mail; sorts, opens and distributes mail on a timely basis. Delivers mail and internal correspondence within the organization. Collects outgoing mail or packages and uses scale and postage meter to weigh, affix postage and prepare mail for pick up. Processes UPS packages for shipment throughout the day. Performs imaging administrative functions.

Education/Experience
High School diploma with 12 months work experience, or 1 year college with 6 months general office experience, or secretarial science certificate with 6 months general office experience, or appropriate Allsup experience.

Associate Claims Assistant in Levels 3 & 4

Position Description
Provides administrative and clerical support to the senior claims consultant. Multiotask oriented position which requires the ability to prioritize and use good judgment when determining what tasks or jobs to complete first. Responsible for a wide range of job duties from copying, typing, and filing to decision making and using judgment when requesting medical records, scheduling hearings, or contacting ODAR, SSA, DDS, or client company representatives. Trains and monitors new employees; works with minimal supervision and technical knowledge is of greater depth.

Initiates filing of appeal forms in a timely manner, adhering to a time sensitive deadline. In new cases in addition to adhering to appeal deadlines must also adhere to oneoday processing time goal (sending forms to hearing office and forms to the claimant).
Make contact with ODAR via phone, fax or batch reports in order to obtain status on claimant cases pending and post hearing. Notify appropriate parties (Senior / CA) of significant status information. Send the appropriate status letters to the claimants.
Call claimants to obtain status of forms needed in order to process claim at the hearing level.
Utilizes task system within main electronic case management system to track the case physically, as well as in regards to where it stands in the claims process. Responsible for setting key tasks to initiate progress and maintain continuity of the claim.
Accurately identifies all forms from claimant and SSA/ODAR, sorting them into imaging bins in the mailroom. This action initiates tasks being set for the claims assistant, senior, and appeals analyst.
Performs data entry into case management system, includes tracking claim, entering decisions, entering close outs, and talk notes.
Makes status calls to DDS as well as DO in order to track progress of informal remands. As a result of the calls, claims assistant may have to take further action, such as following up on medical evidence or questionnaires.
Call hearing offices to determine status if necessary.
Schedules hearings for senior claims consultants and on occasion make travel arrangements. When hearings are scheduled ensure immediate turn around of medical record association.
Ensures medical evidence is associated with the appropriate file.
Copies and submits evidence to the hearing office in a timely manner, review file and determine if hearing office is electronic, and submit evidence appropriately (according to hearing office profile).
Modifies letters to claimant or hearing office at direction of senior claims consultant when letters in the system are not situation appropriate.
Understands appeal process in regards to Appeals Council and Federal District Court (appeal deadlines vary depending upon whether or not the case has been decided at the appeals council in the past).
Contacts client company at direction of senior claims consultant when claimant is non compliant or contact information is no longer valid.
Brings key items to the senior's attention (hearing scheduled, key medical received, etc.).
Demonstrates broad based technical knowledge in regards to SSA and ODAR policies and procedures. Also, demonstrates a thorough knowledge of the ORS and IPS processes.
Responds to requests from the hearing office, SSA, and other departments in a timely, courteous, and professional manner.
Initiates transfer process so claimant can be contacted in regards to hearing information (date, time, place, etc.). While case is in the transfer process, claims assistant must track the physical location of the file so when medical records are received they can bring to senior for review. Time sensitive and deadline in place.
Trains and mentors new employees. Maintains and makes changes to training manual when new policies/procedures are related to group.
Knowledge of AC as well as FDC is essential.
Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.

Education/Experience
Bachelor's degree preferred, or associate's degree with 6 months general office experience or appropriate Allsup experience

________________________________________

Allsup Employment Benefits

Along with opportunities for growth and advancement, Allsup offers the following benefits:

  • Competitive salary
  • Medical, dental, vision, life, and short- and long-term
    disability insurance
  • 401(k) plan with matching employer contributions
  • Paid time off (PTO) 
  • 9 paid holidays
  • Tuition assistance
  • Flexible work schedules

________________________________________

If you are interested in joining the Allsup team,
please send a resume and salary requirements to:

Allsup Inc.
Attn: Human Resources
300 Allsup Place
Belleville, IL 62223

Complete the employment application as a PDF (which you can then print)
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Click here to email
Fax: (618) 236-5767

Allsup Inc. is an Equal Opportunity Employer.

 

Please contact Lesley in HR at (800) 854-1418 if you experience any technical issues.