Date of Last Revision: July 19, 2021
Through your use of the Website, we collect Personally Identifiable Information. Personally Identifiable Information refers to information that lets us know the specifics of who you are and that we retain in accessible format. Certain Personally Identifiable Information, including your first and last name, postal address, email address, telephone number, and Social Security number, may be required in order to provide the Service and, while it is completely optional for you to provide information or answer questions in the Website, failure to provide the requested information will result in your inability to obtain the Service.
Additionally, we gather certain information about you based upon where you visit on our Website. This information is compiled and analyzed on both a personal and an aggregated basis.
We may log all connections to our web servers. Those log files may include a unique user identifier, including, but not limited to your IP address, our embedded, or other commonly used mobile device identifier (a “User Identifier”). A User Identifier is general information about your location, connection to the internet, and your internet service provider. We use your User Identifier to help diagnose problems with our server and to administer the Service of the Website. Additionally, we may use your User Identifier to track your navigation of the Website to make your experience on the Website better by optimizing website performance within a given browser and increase the speed of navigation through the Website.
We may also employ a software technology called clear gifs (also known as web beacons) that help us better manage content on the Website by informing us what content is effective and of interest to our users. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. Clear gifs and cookies may be used to improve your user experience when using the Website.
Like most standard website servers, Allsup may use log files. Information collected in log files may include internet protocol (IP) addresses, your User Identifier, browser type, internet service provider (ISP), referring/exit pages, website type, date/time stamp, and number of clicks. We utilize this information to analyze trends, administer the Website, track your movement in the aggregate, and gather broad demographic information for aggregate use. This information may be used to improve your experience with the Website.
We may use your Personally Identifiable Information that you provide to us in order to obtain more information from our third-party contractors which will be used by us to provide the Service. This additional Personally Identifiable Information obtained from our third-party contractors using the information you provide to us during your use of the Website is necessary to perform the Services. As such, the Personally Identifiable Information and other personal information we compile through your use of the Website and through our third-party contractors may be substantial as it may include all or most Personally Identifiable Information and other personal information that would be included in an application for federal or state assistance or benefit programs, or other products or services of Allsup or its Affiliates. You provide certain Personally Identifiable Information to us when you (a) register for our Services and register your e-mail address with us; (b) utilize the Website to obtain the Services, (c) send or respond to e-mail messages, (d) use the Website’s chat feature, or (e) otherwise provide this information by any means in furtherance of obtaining the Services. In certain circumstances, we may also collect Personally Identifiable Information and other personal information through our correspondence with you via telephone or text message.
In addition, we may also collect, or our third party ad server and/or content server may collect, certain information as you navigate the Website. This information is ultimately stored in the form of, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our Website and to gather demographic information. Our third party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at our Website.
We obtain additional Personally Identifiable Information and other personal information about you through contractual arrangements with third-party service providers. We and our service providers may use your Personally Identifiable Information and other personal information for the purpose of providing you with the Service through our Website.
We may forward your Personally Identifiable Information and other personal information to one of our Affiliates, upon your request, to obtain further services provided by one of our Affiliates based upon the results of the Services provided on the Website.
We have entered into contractual arrangements with third-party service providers and have defined your information as confidential information that is not to be disclosed by the third-party service provider unless such disclosure is needed to provide the Service.
Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide aggregated information about our customers’ sales, traffic patterns, and related Website information to third party advertisers.
We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. If you have a registered account, you may change any of your Personally Identifiable Information in your account online at any time by logging into your account and in accordance with instructions posted elsewhere on the Website. You may also access and correct your personal information and privacy preferences by writing us at:
Attn: Customer Service
300 Allsup Place
Belleville, IL 62223
Please include your name, address, phone number and/or e-mail address when you contact us.
We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the Website. In addition, it may be impossible to completely delete your information without some residual information because of backups.
We may, from time to time, send you e-mail regarding Allsup’s products and services. In addition, we may occasionally send you direct mail about products and services that we think may be of interest to you. Only Allsup (or agents working on behalf of Allsup) will send you emails and direct mailings. If you do not wish to receive such emails, you may opt-out of future emails by following the directions at the bottom of each email. If you do not wish to receive such mailings, we provide contact information on our mailings at which you can request removal from our mailing list. Or, if you have a registered account, you can easily edit your account information to specify that you no longer wish to receive such emails and mailings.
If we have your applicable consent, we may call you in a live telephone call regarding the Services. If we have your applicable consent, we may also call you with autodialed, pre-recorded, and/or artificial voice informational calls regarding the Services on your home phone or your mobile phone. If we have your applicable consent, we may also send you informational text messages regarding the Services. Further, if we have your applicable consent, we may call you with marketing messages via live agent, autodialed, pre-recorded, or artificial voice calls on your home number or your mobile phone. You may revoke your consent to be contacted by any of the methods described above at any time by contacting Allsup or by updating your consents through your registered account.
You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject all cookies, you may lose some functionality of portions of the Website which may not allow you to obtain the Service.
The CCPA, including the consumer rights described in this section, however, does not apply to any protected health information that we collect in our capacity as a business associate governed by the privacy, security, and breach notification rules issued by the United States Department of Health and Human Services established pursuant to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).
Collection & Disclosure of California Residents’ Information
|Category of Personal Information||Service Providers to Whom It Is Disclosed||Third Parties to Whom It Is Disclosed|
|Identifiers (e.g., name and contact information, Social Security number, driver’s license number)||Certain third party contractors pursuant to performance of services||Government agencies Third party contractors|
|Unique online identifiers (e.g., IP address, cookies, device identifiers)||Marketing Service Providers||Advertising networks|
|Medical and health insurance information||Certain third party contractors pursuant to performance of services||Government agencies|
|Financial information (e.g., bank account number, credit or debit card number)||n/a||Financial Institutions|
|Protected classifications (e.g., gender, age (40 and older), medical condition)||Certain third party contractors pursuant to performance of services||Government agencies|
|Internet or electronic network activity information (e.g., browsing/search history, interactions with websites and advertisements)||n/a||Advertising networks|
|Geolocation data||n/a||Advertising networks|
|Professional or employment-related information (including employment history)||Certain third party contractors pursuant to performance of services||Government agencies
|Education information||Certain third party contractors pursuant to performance of services||Government agencies
|Inferences drawn from any of the information identified above to create user profiles||Certain third party contractors pursuant to performance of services||Government agencies
We collect these categories of personal information for the following purposes:
California residents also have the following rights regarding their personal information:
You may submit any of the above requests by emailing us at firstname.lastname@example.org with the subject line “CCPA Request” and including your name, address, and specifying the type of CCPA request. Additionally, you may submit a CCPA request by phone at (800) 854-1418.
Prior to complying with a Request to Know or Request to Delete, we will need to verify your identity. Our verification procedure may differ depending on whether you have a registered account, the sensitivity of the personal information, and the risk of harm to you by unauthorized disclosure or deletion as applicable. You may also be asked to submit a signed declaration under penalty of perjury stating that you are the individual whose personal information is the subject of the request.
Authorized agents submitting a CCPA request on behalf of a California resident may submit such request through any of the above designated methods. Prior to complying with the request, we will require additional information to verify an agent’s authority to act on behalf of such California resident.
We will not discriminate against California residents for exercising any of their CCPA rights
Allsup takes commercially reasonable measures to protect and secure your Personally Identifiable Information and other personal information.
Unfortunately, no data storage or transmission over the internet or any wireless network can be guaranteed to be 100% secure.
We do not knowingly collect, use or disclose Personally Identifiable Information about persons under 13 years of age.
Attn: Privacy Compliance Officer
300 Allsup Place
Belleville, IL 62223