Allsup: Life Reclaimed


Empower by Allsup Platform Privacy Policy: Your Privacy Rights

Date of Last Revision: March 19, 2021

At Allsup, LLC we share your concerns about privacy. This Privacy Policy discloses our information gathering and dissemination practices for the Website (defined below).

Allsup, LLC (referred to herein as “Allsup” “us” or “we”) provides the website at and, including the assessment/questionnaire platform, Empower, and as well as various related websites that link to this Privacy Policy (together, the “Website”). Allsup offers the Website including, but not limited to, any information or materials which guide you through the use of the Website (the “Documentation), to provide you information related to and/or to facilitate the provision of one or more of the then-currently offered services of Allsup or one of its Affiliates for residents and/or citizens of the United States (the “Service”). There is no guarantee that Allsup or its Affiliates will provide the Service to you, or that you will benefit from the Services.

We reserve the right to change the Privacy Policy at any time. Please review the Privacy Policy periodically to be aware of any modifications. 

  1. Types of Information Collected.  

Through your use of the Website, we collect Personally Identifiable Information. Personally Identifiable Information refers to information that lets us know the specifics of who you are and that we retain in accessible format.  Certain Personally Identifiable Information, including your first and last name, postal address, email address, telephone number, and Social Security number, may be required in order to provide the Service and, while it is completely optional for you to provide information or answer questions in the Website, failure to provide the requested information will result in your inability to obtain the Service.

Additionally, we gather certain information about you based upon where you visit on our Website. This information is compiled and analyzed on both a personal and an aggregated basis.

  1. User Identifier.  We may log all connections to our web servers. Those log files may include a unique user identifier, including, but not limited to your IP address, our embedded, or other commonly used mobile device identifier (a “User Identifier”).  A User Identifier is general information about your location, connection to the internet, and your internet service provider.  We use your User Identifier to help diagnose problems with our server and to administer the Service of the Website.  Additionally, we may use your User Identifier to track your navigation of the Website to make your experience on the Website better by optimizing website performance within a given browser and increase the speed of navigation through the Website.
  2. Cookies.   We may use a standard feature in browser software called “cookies” to enhance your experience with our Website.  Cookies are small files that your web browser places on your hard drive for record-keeping purposes. By showing how and when visitors use the Website, cookies help us identify how many unique users visit the Website and track user trends and patterns.  Cookies also benefit your use of the Website and save you time by storing and making easily available information required to use the Website.  Allsup may also use cookies in connection with online advertising services that target advertisements to you based upon your activities on the Website or online.  Information on deleting or controlling cookies is available at and  You can understand which entities have currently enabled Cookies for your browser or mobile device and how to opt-out of some of those Cookies by accessing the Network Advertising Initiative’s website or the Digital Advertising Alliance’s website.  For more information on mobile specific opt-out choices, visit the Network Advertising Initiative’s Mobile Choices website.  Please note that deleting our cookies or disabling future cookies may negatively affect the continuity and user experience when you use the Website.   
  3. Clear Gifs.  We may also employ a software technology called clear gifs (also known as web beacons) that help us better manage content on the Website by informing us what content is effective and of interest to our users.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  Clear gifs and cookies may be used to improve your user experience when using the Website.
  4. Log Files.  Like most standard website servers, Allsup may use log files.  Information collected in log files may include internet protocol (IP) addresses, your User Identifier, browser type, internet service provider (ISP), referring/exit pages, website type, date/time stamp, and number of clicks.  We utilize this information to analyze trends, administer the Website, track your movement in the aggregate, and gather broad demographic information for aggregate use.  This information may be used to improve your experience with the Website.
  1. Collection Methods and Use of Information

We may use your Personally Identifiable Information that you provide to us in order to obtain more information from our third-party contractors which will be used by us to provide the Service.  This additional Personally Identifiable Information obtained from our third-party contractors using the information you provide to us during your use of the Website is necessary to perform the Services.  As such, the Personally Identifiable Information and other personal information we compile through your use of the Website and through our third-party contractors may be substantial as it may include all or most Personally Identifiable Information and other personal information that would be included in an application for federal or state assistance or benefit programs, or other products or services of Allsup or its Affiliates.  You provide certain Personally Identifiable Information to us when you (a) register for our Services and register your e-mail address with us; (b) utilize the Website to obtain the Services, (c) send or respond to e-mail messages, (d) use the Website’s chat feature, or (e) otherwise provide this information by any means in furtherance of obtaining the Services.  In certain circumstances, we may also collect Personally Identifiable Information and other personal information through our correspondence with you via telephone or text message.

In addition, we may also collect, or our third party ad server and/or content server may collect, certain information as you navigate the Website. This information is ultimately stored in the form of, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our Website and to gather demographic information.  Our third party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at our Website. 

We will use your Personally Identifiable Information to provide the Services to you, as required by our agreements with you. We may also use Personally Identifiable Information to enhance the operation of our Website, improve our marketing and promotional efforts, statistically analyze Website use, improve our product and service offerings, and customize our Website’s content, layout, and Services. We may use Personally Identifiable Information to deliver information to you and to contact you regarding administrative notices. We may also use Personally Identifiable Information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Website Terms of Use .

  1. Sharing of Information

We obtain additional Personally Identifiable Information and other personal information about you through contractual arrangements with third-party service providers. We and our service providers may use your Personally Identifiable Information and other personal information for the purpose of providing you with the Service through our Website.

We may forward your Personally Identifiable Information and other personal information to one of our Affiliates, upon your request, to obtain further services provided by one of our Affiliates based upon the results of the Services provided on the Website.

We have entered into contractual arrangements with third-party service providers and have defined your information as confidential information that is not to be disclosed by the third-party service provider unless such disclosure is needed to provide the Service.

Occasionally we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

We may also provide aggregated information about our customers’ sales, traffic patterns, and related Website information to third party advertisers.

You should also be aware that when you disclose Personally Identifiable Information (i.e. your name, e-mail address, etc.) in the discussion forums or other public areas on the Website, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. Such activities are beyond our control and this Privacy Policy does not apply to such information. Any submissions to forums or other public areas on the Website are accepted with the understanding that they are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any postings or submissions. Please be careful and responsible whenever you’re online.

  1. Updating and Correcting Information

We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us.  If you have a registered account, you may change any of your Personally Identifiable Information in your account online at any time by logging into your account and in accordance with instructions posted elsewhere on the Website. You may also access and correct your personal information and privacy preferences by writing us at:

Attn: Customer Service
300 Allsup Place
Belleville, IL 62223

Please include your name, address, phone number and/or e-mail address when you contact us.

We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the Website. In addition, it may be impossible to completely delete your information without some residual information because of backups.

  1. User Choices on Marketing Use of Information  

We may, from time to time, send you e-mail regarding Allsup’s products and services. In addition, we may occasionally send you direct mail about products and services that we think may be of interest to you. Only Allsup (or agents working on behalf of Allsup) will send you emails and direct mailings.  If you do not wish to receive such emails, you may opt-out of future emails by following the directions at the bottom of each email. If you do not wish to receive such mailings, we provide contact information on our mailings at which you can request removal from our mailing list.  Or, if you have a registered account, you can easily edit your account information to specify that you no longer wish to receive such emails and mailings.

If we have your applicable consent, we may call you in a live telephone call regarding the Services.  If we have your applicable consent, we may also call you with autodialed, pre-recorded, and/or artificial voice informational calls regarding the Services on your home phone or your mobile phone. If we have your applicable consent, we may also send you informational text messages regarding the Services. Further, if we have your applicable consent, we may call you with marketing messages via live agent, autodialed, pre-recorded, or artificial voice calls on your home number or your mobile phone. You may revoke your consent to be contacted by any of the methods described above at any time by contacting Allsup or by updating your consents through your registered account.

You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. If you choose to reject all cookies, you may lose some functionality of portions of the Website which may not allow you to obtain the Service.

8. Notice to Utah Residents.

Except as expressly identified in this Privacy Policy, we do not disclose a Website user’s personal information to any third party for its direct marketing purposes without you requesting such a disclosure.  

9.  Notice to California Residents.  

Except as expressly identified in this Privacy Policy, we do not disclose a Website user’s personal information to any third party for its direct marketing purposes without you requesting such a disclosure.  Thus, under California Civil Code Sections 1798.80-1798.84, Allsup has no obligation to a California resident to provide further information regarding Allsup’s use of the California resident’s personal information. 

The following disclosures describe our collection, use, and disclosure of California residents’ personal information that we collect both online and offline pursuant to the California Consumer Privacy Act (CCPA), as well as consumer rights provided thereunder. This section of the Privacy Policy is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this does not apply to you and you should not rely on it.

The CCPA, including the consumer rights described in this section, however, does not apply to any protected health information that we collect in our capacity as a business associate governed by the privacy, security, and breach notification rules issued by the United States Department of Health and Human Services established pursuant to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act (HITECH).

Collection & Disclosure of California Residents’ Information

As stated in section 3 above, the personal information we collect may be substantial if you engage our Service to submit applications for federal or state assistance or benefit programs, or other products or services of Allsup or its Affiliates provide. We collect, or have collected in the 12 months prior to the date this Privacy Policy was last revised, directly from California residents and third parties, including third-party contractors, advertising networks, and government agencies, the following categories of personal information. We may also have disclosed or sold certain categories of personal information to other entities as provided in the following table :

Category of Personal Information

Service Providers to Whom It Is Disclosed

Third Parties to Whom It Is Disclosed

Identifiers (e.g., name and contact information, Social Security number, driver’s license number)

Certain third party contractors pursuant to performance of services

Government agencies

Third party contractors

Unique online identifiers (e.g., IP address, cookies, device identifiers)

Marketing Service Providers

Advertising networks

Medical and health insurance information

Certain third party contractors pursuant to performance of services  

Government agencies

Financial information (e.g., bank account number, credit or debit card number)


Financial Institutions

Protected classifications (e.g., gender, age (40 and older), medical condition)

Certain third party contractors pursuant to performance of services

Government agencies

Internet or electronic network activity information (e.g., browsing/search history, interactions with websites and advertisements)


Advertising networks

Geolocation data


Advertising networks

Professional or employment-related information (including employment history)

Certain third party contractors pursuant to performance of services

Government agencies


Education information

Certain third party contractors pursuant to performance of services

Government agencies


Inferences drawn from any of the information identified above to create user profiles

Certain third party contractors pursuant to performance of services

Government agencies


We collect these categories of personal information for the following purposes:

  1. Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
  2. Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
  3. Debugging to identify and repair errors that impair existing intended functionality
  4. Undertaking internal research for technological development and demonstration.
  5. Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business

California Residents’ CCPA Rights

California residents also have the following rights regarding their personal information  :

  1. The Right to Know:
  2. the categories of personal information that we have collected about you, the categories of sources of such information, and the purposes for collecting such information.
  3. the categories of personal information that we disclosed or, if applicable, sold to third parties and the categories of such third parties; and, if we sold information, the right to know the purpose for such sale.
  4. specific pieces of personal information that we have collected about you.
  5. The Right to Delete any personal information that we collected, subject to certain exceptions and exemptions.
  6. The Right to Opt-Out of the sale (as such term is defined under the CCPA) of your personal information to third parties. Where you direct us to disclose your personal information to a third party or otherwise use our Website or Service to intentionally interact with a third party, such disclosure is not considered a sale. We do not knowingly sell the personal information of minors under the age of 16.

You may submit any of the above requests by emailing us at with the subject line “CCPA Request” and including your name, address, and specifying the type of CCPA request. Additionally, you may submit a CCPA request by phone at (800) 854-1418.

Prior to complying with a Request to Know or Request to Delete, we will need to verify your identity. Our verification procedure may differ depending on whether you have a registered account, the sensitivity of the personal information, and the risk of harm to you by unauthorized disclosure or deletion as applicable. You may also be asked to submit a signed declaration under penalty of perjury stating that you are the individual whose personal information is the subject of the request.

Authorized agents submitting a CCPA request on behalf of a California resident may submit such request through any of the above designated methods. Prior to complying with the request, we will require additional information to verify an agent’s authority to act on behalf of such California resident.

We will not discriminate against California residents for exercising any of their CCPA rights.

  1. Security of Information

Allsup takes commercially reasonable measures to protect and secure your Personally Identifiable Information and other personal information. 

Unfortunately, no data storage or transmission over the internet or any wireless network can be guaranteed to be 100% secure.

  1. Online Tracking  

We do not treat browsers with a Do Not Track signal differently from those without one.  We do not collect personally identifiable information across third-party web-sites or online services.  We will only collect and use your Personally Identifiable Information as set forth in this Privacy Policy. 

  1. Privacy Policies of Third Party Sites

Except as otherwise discussed in the Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other sites accessible through our Website have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties. Additionally, other companies which place advertising on our Website may collect information about you when you view or click on their advertising through the use of cookies. We cannot control this collection of information. You should contact these advertisers directly if you have any questions about their use of the information that they collect.

  1. Protection of Children’s Privacy

We do not knowingly collect, use or disclose Personally Identifiable Information about persons under 13 years of age. 

  1. Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described below or use the UserWay Website Accessibility Widget that appears on the corner of the webpage. Please also see our Accessibility Statement available here.  

  1. Contact Us.  

If you have any questions about the Privacy Policy, the practices of the Website, or your dealings with the Website, please contact us by sending a letter to:

Allsup, LLC
Attn: Privacy Compliance Officer
300 Allsup Place
Belleville, IL 62223

You may also contact us by email here.  That address is