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Allsup Place® FAQs

Registration 
Logging In
Account Activation
Review Your Account Information
Other

Registration

How do I Register?
You can register by visiting www.Allsup.com and clicking on the Register link in the green tab at the top of each web page.

I'm having problems creating a valid password so I can use Allsup Place. What are the password requirements?
Your password must be at least 8 characters and contain at least one upper case letter, one lower case letter and one number.

Logging In 

How do I Login?
You can login by visiting www.Allsup.com and clicking on the Login link in the green tab at the top of each web page.

What if I forget my user name?
You may call us toll-free at (800) 560-1410, Monday through Friday, 7 a.m. to 5 p.m. (CT), or you may submit an online request using the Contact Us form in order to receive your user name. Most inquiries are usually responded to within one business day.

What if I forget my password?
All you have to do is click on the "Reset Password?" link on the Login page (see above), provide us with your user name and email address, and click "Reset Password." You should receive your password within an email from Allsup very soon. And then you'll be ready to return to Allsup Place.

I locked myself out of my account…now what?
After three unsuccessful login attempts, Allsup Place will lock your account for security reasons. We recommend that you first utilize our "Forgot Password?" feature (see above). If you are still unsuccessful, contact us toll-free at (800) 560-1410, Monday through Friday, 7 a.m. to 5 p.m. (CT), or use our online contact form, and our team will be happy to unlock your account. Most inquiries are usually responded to within one business day.

Account Activation 

Do I need to activate my account if I don't have an account or claim with Allsup?
No, you do not. This feature is only available to our current or awarded customers. Once you have chosen Allsup as your SSDI representative or purchased the Allsup Medicare Advisor® (AMA), you will then receive the necessary information that will provide you with the customer benefits of Allsup Place.

I'm trying to activate my account, but I don't recall receiving my Activation ID and Key needed to activate my account. What do I do?

For SSDI customers:
You may have received an email from Allsup containing your Account Activation ID and Key. If you did not receive an email from Allsup with this information, or have misplaced it, that's okay. Just contact us toll-free at (800) 560-1410, Monday through Friday, 7 a.m. to 5 p.m. (CT), or use the online Contact Us form with a note in the Comments box that you would like this information, and we will gladly send you your Activation ID and Key. Most inquiries are usually responded to within one business day.

AMA customers:
Upon receipt of your payment or the establishment of alternative payment arrangements, you received a welcome email containing your Account Activation ID and Key. If you did not receive an email from Allsup with this information, or have misplaced it, that's okay. Just contact us toll free at (800) 560-1410, Monday through Friday, 7 a.m. to 5 p.m. (CT), or use the online Contact Us form with a note in the Comments box that you would like this information, and we will gladly send you your Activation ID and Key. Most inquiries are usually responded to within one business day.

DLPS customers:
Upon receipt of your payment or the establishment of alternative payment arrangements, you received a welcome email containing your Account Activation ID and Key. If you did not receive an email from Allsup with this information, or have misplaced it, that's okay. Just contact us toll free at (800) 560-1410, Monday through Friday, 7 a.m. to 5 p.m. (CT), or use the online Contact Us form with a note in the Comments box that you would like this information, and we will gladly send you your Activation ID and Key. Most inquiries are usually responded to within one business day.

Are you an Allsup customer with multiple services?
If you have already activated your account, you don't need to activate it again. If you haven't activated your account and you do not have the email with the Activation ID and Key information, we can re-send that information to you.

Please contact us toll free at (800) 560-1410, Monday through Friday, 7 a.m. to 5 p.m. (CT), or via the online Contact Us form with a note in the Comments box that you would like this information, and we will email it to you shortly. Most inquiries are usually responded to within one business day.

I requested my Activation ID and Key, but I still haven't received it. When should I expect it?
Our team usually can get this information to you within one business day of your request. If you haven't received it within one business day, the email address we have on file may be incorrect, your email provider may be blocking our emails or our email may have gone into your Spam folder. As always, you may contact us toll-free at (800) 560-1410, Monday through Friday, 7 a.m. to 5 p.m. (CT), or via the online Contact Us form, in order to help you receive these key pieces of information. Most inquiries are usually responded to within one business day.

I lost my Activation ID and Key; can I have another one?
Sure. You may contact us toll-free at (800) 560-1410, Monday through Friday, 7 a.m. to 5 p.m. (CT), or via the online Contact Us form with a note in the Comments box indicating your issue, and we will be happy to resend you your Activation ID and Key. Most inquiries are usually responded to within one business day.


I have my Activation ID and Key, but I'm receiving an error message. What could be the problem?
A common problem is that the ID and Key could have been input incorrectly. We suggest that you copy and paste these from the email that Allsup sent to you. Click here for help on how to copy and paste.
 

I entered my Account Activation information (ID and Key), but I still can't access my claim information.
First, log out (the Logout link is in the green tab at the top of the page) and then log back in to see if your account information is available. If that doesn't work, follow the instructions within the error message you received on the Account Activation page.

Maybe the email address you registered with doesn't match the one that Allsup has on file for you; whatever the reason - we can help you. Contact us toll-free at (800) 560-1410, Monday through Friday 7 a.m. - 5 p.m. (CT), or use our online Contact Us form. Most inquiries are usually responded to within one business day.

 

Other

All other inquiries should be directed to Allsup's Customer Information Center at (800) 560-1410, Monday through Friday, 7 a.m. - 5 p.m. (CT), or via our online Contact Us form. Most inquiries are usually responded to within one business day.